If you need to change the personal details of your order, please fill out the contact us form. We can change your email address, name, and shipping address if there is a typo mistake.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards (VISA, Mastercard, American Express, Discover), and Paypal. We do not accept personal checks, money orders, direct bank transfers or debit card payments.
HOW SECURE IS THE ORDER FORM?
All personal information including credit card data is processed securely through a 256-bit SSL secured web page. Your information is encrypted and sent directly to the credit card providers' network where the transaction is authorized and approved. Your credit card information will not be stored on our servers.
HOW DO I CHANGE OR CANCEL AN ORDER?
If for any reason you wish to cancel your order, please do so within 24 hours after your order has been placed. We reserve the right to accept or decline an order at any time, or any portion thereof, in our sole discretion. Please note that any orders that have already been packed or shipped cannot be cancelled.
HOW DO I TRACK MY ORDER?
We will send you an email containing your tracking information as soon as your order has shipped. You may also track your order from thetrack your orderpage. Typically, you will receive the tracking number within 1-3 days after processing your order.
If you are unsatisfied with your order and wish to return it, please contact us within60 daysfrom your order delivery date. Refunds after 60 days will not be accepted. Please fill out this formto submit your refund request. Each return will be manually processed by our customer service team and you will be notified if the return is approved.
Please note all returns must be in the original condition with packaging intact.
WILL I HAVE TO PAY THE SHIPPING FEE FOR RETURN ORDERS?
Yes, all return shipping fees are the responsibility of the customer. Unless the product arrived damaged or defective. At that point return labels will be provided.
WHAT IF THE ITEM ORDERED IS DEFECTIVE, INCORRECT OR DAMAGED?
Please contact our customer service team right away. To process your refund claim, you must send us a photograph or video of the defective product. We will process all claims as soon as possible to ensure you receive a replacement item free-of-charge.
HOW LONG DOES THE RETURNS PROCESS TAKE?
Due to the large amount of daily orders, processing returns may take up to 14 business days from the date we receive your returned item. We will notify you via email to confirm that your return order has been processed.
WHEN WILL I RECEIVE MY REFUND?
All refunds will be credited to the original form of payment. Refund times are generally issued within 7 to 10 business days after we receive the returned item. Please contact your card's bank to inquire when the credit refund will be posted to your account. Due to varying banks, it may take up to several weeks before a credit is issued back to your account.
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Got Questions? Mon-Sun 8am to 4pm Support@alouras.com or 206 -513-2091
Mailing Address: 2203 Airport Way S Seattle, WA 98134 United States